Refund Policy

Last Updated: January 16, 2025

At Ooxem Rylox, we are committed to providing high-quality workshop experiences and educational services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

Workshop Registration Refunds

Full Refund Eligibility

You are eligible for a full refund of your workshop registration fee under the following circumstances:

Cancellation request is submitted more than 14 days before the scheduled workshop start date
The workshop is cancelled or rescheduled by Ooxem Rylox and the new schedule does not suit your availability
Technical issues on our platform prevent you from accessing the workshop content, and we are unable to resolve the issue within a reasonable timeframe

Partial Refund Eligibility

A partial refund of 50% may be issued if:

Cancellation request is submitted between 7 and 14 days before the workshop start date
You have attended less than 25% of the workshop sessions and request withdrawal due to documented extenuating circumstances

No Refund Situations

Refunds will not be issued in the following cases:

Cancellation requests submitted less than 7 days before the workshop start date
You have accessed more than 25% of the workshop content or attended multiple sessions
You have downloaded workshop materials, completed assignments, or actively participated in collaborative exercises
Failure to attend scheduled sessions without prior notification
Dissatisfaction with workshop content that was clearly described in the course outline
Personal schedule conflicts or changes in your availability

Subscription Services

Monthly Subscriptions

Monthly subscription payments are non-refundable. You may cancel your subscription at any time, and you will retain access to the platform until the end of your current billing period. No refunds will be provided for partial months.

Annual Subscriptions

Annual subscription refunds are available only within the first 30 days of purchase, provided you have not accessed more than three workshop sessions or downloaded significant course materials. After 30 days, annual subscriptions are non-refundable, but you may cancel to prevent future renewal.

Digital Products and Course Materials

All sales of digital products, including recorded sessions, downloadable resources, templates, and supplementary materials, are final and non-refundable once access has been granted or downloads have been initiated.

Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

Send an email to contact@ooxemrylox.com with the subject line "Refund Request"
Include your full name, registration email address, and order or transaction number
Clearly state the reason for your refund request and provide any relevant supporting documentation
Specify which workshop or service the refund request relates to

Processing Timeline

Once we receive your refund request:

We will review your request within 3-5 business days
You will receive an email confirmation of our decision
If approved, refunds will be processed within 7-10 business days
Refunds will be issued to the original payment method used for the purchase
Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

Special Circumstances

Medical or Emergency Situations

We understand that unexpected circumstances can arise. If you are unable to attend a workshop due to serious medical issues or family emergencies, please contact us directly. We will review such requests on a case-by-case basis and may offer:

Transfer to a future workshop session
Extended access to recorded materials
Partial or full refund depending on the circumstances

Documentation may be required to support your request.

Technical Issues

If you experience persistent technical difficulties that prevent you from participating in a workshop or accessing our platform, please contact our support team immediately at contact@ooxemrylox.com. We will work diligently to resolve the issue. If we cannot provide a satisfactory solution, a refund may be issued at our discretion.

Transfers and Credits

As an alternative to refunds, we may offer the following options:

Transfer your registration to another available workshop of equal or lesser value
Provide a credit toward future workshop registrations valid for 12 months from the original purchase date
Allow a one-time deferral to a future session of the same workshop

Transfer requests must be submitted at least 7 days before the original workshop start date.

Group Registrations and Corporate Purchases

Group registrations and corporate purchases may have different refund terms based on the agreement established at the time of purchase. Please refer to your specific contract or contact our corporate services team for details regarding group refund policies.

Promotional Offers and Discounts

If you registered for a workshop using a promotional code or discount:

Refunds will be calculated based on the amount actually paid, not the original full price
Promotional codes and discounts are non-transferable and cannot be redeemed for cash value
Special promotional terms may include modified refund conditions, which will be clearly stated at the time of purchase

Chargebacks

If you initiate a chargeback or payment dispute with your financial institution without first contacting us to resolve the issue, we reserve the right to:

Immediately suspend your access to all Ooxem Rylox services and content
Permanently ban your account from future registrations
Pursue recovery of costs associated with the chargeback process

We strongly encourage you to contact us directly to address any billing concerns before initiating a chargeback.

Modifications to This Policy

Ooxem Rylox reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify registered users of significant changes via email. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

The refund policy in effect at the time of your purchase will govern your transaction. We recommend reviewing this policy before each purchase.

Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Ooxem Rylox
Myru St, 19
Kropyvnytskyi, Kirovohrad Oblast
Ukraine, 25000

Email: contact@ooxemrylox.com
Phone: +380442011015

Our support team is available to assist you and will respond to all refund inquiries within 3-5 business days.

This Refund Policy applies to all services and products offered through ooxemrylox.com and constitutes part of our Terms of Service. By registering for workshops or purchasing services from Ooxem Rylox, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.